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Terms & Conditions

Terms of Use ALOHA SUNSET

Welcome to ALOHA SUNSET.

These General Terms of Use & Transactions govern access to and use of the website, the application (App), electronic services, online booking system, online store (where available), as well as any other service provided by ALOHA SUNSET, whether digitally or at the physical premises of the business.

The purpose of these Terms is to define the framework of cooperation between ALOHA SUNSET and its visitors, users, and customers, ensuring transparency, transaction security, protection of personal data, and the proper operation of the provided services.

Please read these Terms carefully before using the website or any service provided by ALOHA SUNSET. Access to the website, account creation, making a booking, purchasing products or services, as well as any other use of the services of ALOHA SUNSET, requires acceptance of these Terms.

If you do not agree with all or part of these Terms, please do not use the website or the services of ALOHA SUNSET.

1. Acceptance of the Terms of Use

By accessing, browsing, or using the website, the application (App), the online booking system, the online store (where available), or any other service of ALOHA SUNSET, the user declares that they have read, understood, and fully accepted these General Terms of Use & Transactions, as well as the individual policies that supplement them.

Acceptance of these Terms is a prerequisite for the use of the services of ALOHA SUNSET, including account creation, online bookings, purchase of products or services, and any other transaction carried out through the available communication and service channels.

The user declares that they have the legal capacity to enter into binding agreements in accordance with applicable legislation or that they act with the consent of the person exercising parental responsibility or legal guardianship, where required.

If the user does not agree with all or part of these Terms, they must immediately discontinue use of the website and services of ALOHA SUNSET.

2. Business Information

These General Terms of Use & Transactions govern the use of the website and services of ALOHA SUNSET.

Business Details

Legal Name: KOVAIOU STYLIANI ALEXANDRA
Trade Name: ALOHA SUNSET
Address: 85 Vouliagmenis Avenue, City Plaza, Ground Floor, Store 214, Glyfada, Postal Code 16674, Greece
Telephone: +30 210 9690517
Mobile / Viber: +30 695 5464431
Email: info@alohasunsetworld.com
Website: www.alohasunsetworld.com

Where reference is made to “ALOHA SUNSET” in these Terms, it refers to the above-mentioned business, including the website, application (App), electronic services, online booking system, online store (where available), as well as any other service provided by it.

Communication with ALOHA SUNSET takes place through the above contact details or through any official communication channel published on the website or on the official platforms of the business.

3. Scope of Application

These General Terms of Use & Transactions apply to every access, browsing activity, and use of the ALOHA SUNSET website, as well as to every transaction or service provided through it or through any official communication channel of the business.

These Terms govern, indicatively and not exclusively:

  • the use of the website,
  • the creation and management of a user account,
  • online booking of services,
  • the purchase of products or services through the online store (where available),
  • the use of the application (App), where available,
  • the purchase or use of Gift Cards, where available,
  • participation in educational programs, seminars, or other activities of ALOHA SUNSET Academy, where provided,
  • and any other service provided by ALOHA SUNSET, either digitally or at the physical premises of the business.

These Terms apply to all visitors, users, and customers of ALOHA SUNSET and are supplemented by individual policies, procedures, and specific terms that may apply to particular services or transactions.

In the event that specific terms or policies provide different or additional provisions for a particular service, those terms shall apply in addition to these General Terms of Use & Transactions.

4. Related Policies & Special Consent Forms

These General Terms of Use & Transactions are supplemented by the individual policies, procedures, and regulations of ALOHA SUNSET, which form an integral part of the overall operational framework of the business.

Indicatively, these policies include the Privacy Policy, Cookies Policy, Booking and Cancellation Policy, as well as any other policy or procedure published on the website or communicated to the customer before the provision of a service.

For certain services provided by ALOHA SUNSET, users may be required to complete specific consent forms, medical history forms, assessment forms, or other relevant documents relating to the safe and proper provision of the service. These documents form an integral part of the operating procedures of ALOHA SUNSET and apply in addition to these General Terms of Use & Transactions.

By making a booking or accepting a service, the customer acknowledges that they may be required to complete the necessary forms before the commencement of the service. Failure to complete or refusal to sign documents required for safety, health, or compliance reasons may make it impossible for the specific service to be provided.

In the event of any conflict between these General Terms and specific terms relating to a particular service, the specific terms shall prevail exclusively with regard to that particular service.

5. Use of the Website

The ALOHA SUNSET website is intended for the lawful information of users regarding the services, products, and activities of the business, as well as for carrying out online bookings, purchases, and other transactions where available.

The user is required to use the website in a lawful, responsible manner and in accordance with these General Terms of Use & Transactions, applicable legislation, and generally accepted principles of conduct.

Any use of the website that may violate applicable legislation or the rights of third parties, or negatively affect the operation, security, or reliability of the website and the services of ALOHA SUNSET, is prohibited.

Indicatively, the following actions are not permitted:

  • using the website for illegal, fraudulent, or abusive purposes,
  • attempting unauthorized access to accounts, information systems, or data,
  • introducing or transmitting malware, viruses, or other harmful code,
  • interfering with or disrupting the proper operation of the website or its services,
  • copying, collecting, or extracting content or data through automated means without prior written permission from ALOHA SUNSET,
  • any other action that may cause damage to ALOHA SUNSET, its users, or third parties.

ALOHA SUNSET reserves the right to restrict or permanently suspend access of any user to the website or its services if it identifies a violation of these Terms or behavior that may jeopardize the safe and proper operation of its services, without affecting any rights or legal remedies provided under applicable legislation.

6. User Obligations

The user is required to use the website and services of ALOHA SUNSET in good faith, responsibly, and in accordance with applicable legislation, these General Terms of Use & Transactions, as well as the individual policies of the business.

The user must provide accurate, complete, and up-to-date information when creating an account, making a booking, purchasing products or services, and carrying out any other transaction with ALOHA SUNSET.

The user is responsible for the accuracy of the information provided and must promptly inform ALOHA SUNSET of any changes to their details, where such changes affect the provision of services or communication with the business.

In addition, the user is required to:

  • provide truthful and complete information regarding their health condition, where required for the safe provision of specific services,
  • follow the instructions provided by ALOHA SUNSET before, during, and after the provision of a service,
  • respect the staff, partners, other customers, and the premises of the business,
  • refrain from any actions that may disrupt the proper operation of the business or endanger the safety of persons or facilities.

ALOHA SUNSET reserves the right to refuse the provision of services or terminate cooperation with any user or customer in the event of violation of these Terms, abusive or illegal behavior, or any conduct contrary to safety, hygiene, professional ethics, or the proper operation of the business.

7. Account Creation & Management

Access to certain services of ALOHA SUNSET, such as online bookings, purchases, appointment management, use of the application (App), or other personalized services, may require the creation of a personal user account.

The user is required to provide accurate, complete, and up-to-date information during registration and to update such information whenever any changes occur.

The user is solely responsible for maintaining the confidentiality of their login details, as well as for any activity carried out through their account. In case of suspected unauthorized access or use of their account, the user must immediately notify ALOHA SUNSET.

ALOHA SUNSET reserves the right to suspend or delete a user account in the event of violation of these General Terms of Use & Transactions, provision of false or misleading information, abusive use of services, or any illegal or harmful behavior.

The user may request deletion of their account at any time, in accordance with the applicable Privacy Policy and personal data protection legislation. Account deletion does not affect obligations or rights already created through transactions or services provided before deletion.

The creation of an account does not create any obligation for ALOHA SUNSET to provide specific services or benefits beyond those announced from time to time through the official communication channels of the business.

8. Minimum Age

The services of ALOHA SUNSET are intended for persons who have reached the age of 18, unless specific services provide otherwise under applicable legislation or the special policies of the business.

The provision of services to minors is carried out only in accordance with the applicable procedures of ALOHA SUNSET and, where required, with the prior written consent or the presence of a parent or legal guardian.

ALOHA SUNSET reserves the right to request proof of age or identity verification when deemed necessary for the safe provision of a service or compliance with applicable legislation.

For services that, according to the internal policies of ALOHA SUNSET, are not provided to minors or are subject to specific restrictions, the relevant specific terms and procedures of the business shall apply.

9. Communication & Electronic Notifications

ALOHA SUNSET may communicate with its users and customers by telephone, electronic mail (e-mail), text messages (SMS), messaging applications, notifications through the application (App), or other available communication methods, for purposes related to the provision of its services.

Such communications may include, indicatively:

  • confirmation, modification, or cancellation of appointments,
  • reminders regarding scheduled services,
  • updates related to bookings, orders, or transactions,
  • information regarding the safe provision of a service,
  • responses to user requests or inquiries,
  • as well as any other necessary updates related to the user's cooperation with ALOHA SUNSET.

For optional updates, such as news, offers, promotional activities, or other commercial communications, ALOHA SUNSET will communicate only where the user has provided the relevant consent, in accordance with applicable legislation.

Where an application (App) is available, the user may choose, enable, or disable optional notifications (push notifications) through the settings of the application or their device. Notifications that are necessary for the proper execution of a service or transaction may be sent independently of optional updates, where permitted by applicable legislation.

The user is responsible for the accuracy and updating of the contact information provided to ALOHA SUNSET. The business shall not be liable for any inability to communicate or failure to receive updates due to inaccurate, incomplete, or outdated contact information provided by the user.

10. Force Majeure

ALOHA SUNSET shall not be liable for any delay, inability, or failure to fulfill its obligations where such failure is caused by events of force majeure or other circumstances beyond its reasonable control.

Events of force majeure include, indicatively and not exclusively, natural disasters, fires, floods, earthquakes, extreme weather conditions, pandemics, epidemics, wars, terrorist acts, governmental measures, strikes, interruptions of electricity or telecommunications services, cyberattacks, technical failures of systems or networks, as well as any other event that cannot reasonably be foreseen or prevented.

ALOHA SUNSET also reserves the right to modify, postpone, or cancel scheduled services or appointments in cases of unexpected staff shortages due to illness, accident, or other exceptional circumstances affecting the safe and proper operation of the business.

In all cases, ALOHA SUNSET will make every reasonable effort to inform affected customers in a timely manner and, where possible, offer a new date or another appropriate solution, without creating any obligation for compensation for events caused by force majeure circumstances.

This provision does not limit any consumer rights that are mandatory under applicable legislation.

11. Online Bookings

ALOHA SUNSET provides the possibility of making online bookings through its website, application (App), the applicable online booking system, or other official communication channels of the business.

Completion of an online booking constitutes a request for scheduling a service and is subject to availability, as well as to the applicable booking and cancellation policies of ALOHA SUNSET.

ALOHA SUNSET reserves the right to contact the customer before the scheduled appointment in order to confirm the booking, collect additional information, or provide instructions related to the service.

Where required for the proper organization of the schedule or the technically correct provision of services, ALOHA SUNSET reserves the right to modify the time, duration, order of execution of services, or the professional who will provide them.

The above adjustments are made exclusively when considered necessary for the optimal technical performance of services, the smooth operation of the schedule, and the maintenance of the quality and service standards of ALOHA SUNSET.

If communication with the customer cannot be established for the confirmation or clarification of information necessary for the provision of the service, ALOHA SUNSET reserves the right to modify or cancel the booking, in accordance with the applicable Booking & Cancellation Policy.

Making an online booking constitutes acceptance of these General Terms of Use & Transactions, as well as the specific policies governing bookings, cancellations, and the provision of services by ALOHA SUNSET.

12. Service Availability

ALOHA SUNSET makes every reasonable effort to ensure that all services presented on the website, the application (App), or any other official communication channel are available according to the business operating schedule.

However, the availability of services may vary depending on factors such as the availability of professionals, the duration of services, the availability of equipment or products, technical or operational limitations, as well as other unforeseen circumstances.

The display of a service on the website or any other communication channel does not constitute a guarantee that the service will be available on a specific date, time, or by a specific professional.

ALOHA SUNSET reserves the right to modify, temporarily suspend, or discontinue the provision of any service without prior notice when deemed necessary for operational reasons, safety reasons, compliance with applicable legislation, service improvements, or any other reasonable business reason.

In the event that a scheduled service cannot be provided, ALOHA SUNSET will make every reasonable effort to inform the customer in a timely manner and, where possible, propose a new date, alternative service, or another appropriate solution, in accordance with the applicable policies of the business.

13. Prices

ALOHA SUNSET makes every reasonable effort to ensure that the prices of services and products displayed on the website, the application (App), the online store, or any other official communication channel are accurate and up to date.

All prices are displayed in euros (€) and include the applicable Value Added Tax (VAT), unless expressly stated otherwise.

ALOHA SUNSET reserves the right to modify the prices of services and products at any time without prior notice.

The prices applicable to each service are those in effect on the date the service is provided and not on the date the booking is made.

In the event of an obvious technical, typographical, or calculation error in the displayed price or in the description of a service or product, ALOHA SUNSET reserves the right to correct the error and, where necessary, contact the customer before completion of the transaction.

Any offers, discounts, promotional activities, or special packages apply exclusively for the period and under the terms announced by ALOHA SUNSET and cannot be combined with other offers unless expressly stated otherwise.

14. Standards of Service

ALOHA SUNSET is committed to providing all its services with professionalism, consistency, and respect towards the customer, applying high standards of quality, safety, and hygiene.

All services are provided in accordance with applicable professional protocols, the internal procedures of ALOHA SUNSET, and the applicable legislation in force.

ALOHA SUNSET makes every reasonable effort to ensure that every customer receives the same high level of service quality, regardless of the professional providing the service.

To ensure the smooth operation of the business and the optimal customer experience, ALOHA SUNSET reserves the right to adjust, whenever deemed necessary, the allocation of services among team professionals, the order of service execution, or other organizational aspects of the schedule.

The above adjustments are made exclusively when considered necessary for the optimal technical execution of services, the smooth operation of the schedule, and the maintenance of the quality and service standards of ALOHA SUNSET.

ALOHA SUNSET reserves the right to refuse, postpone, or discontinue the provision of any service when deemed necessary for reasons of safety, health, professional ethics, compliance with applicable legislation, or protection of the customer, staff, or business.

The provision of services is always carried out with a focus on quality, safety, and respect towards the customer, in accordance with the values and operating standards of ALOHA SUNSET.

15. Intellectual Property

All content of the ALOHA SUNSET website, including but not limited to texts, photographs, videos, graphics, logos, trademarks, designs, icons, visual elements, educational material, files, presentations, software, website design, the application (App), as well as any other digital or printed material published or made available by ALOHA SUNSET, constitutes intellectual and industrial property of ALOHA SUNSET or its lawful owners and is protected by Greek, European, and international intellectual property legislation.

Access to the website or use of any service provided by ALOHA SUNSET does not imply the transfer or granting of any intellectual or industrial property rights to the user.

Without the prior written permission of ALOHA SUNSET, any total or partial copying, reproduction, modification, publication, transmission, distribution, storage, commercial exploitation, presentation, or any other use of the website content or educational material, by any means or method, is strictly prohibited.

This prohibition also includes the use of content for educational purposes, commercial exploitation, development of services, creation of educational programs, publication on websites, social media platforms, or any other digital or printed medium, without the prior written permission of ALOHA SUNSET.

The use of the name ALOHA SUNSET, its logo, trademarks, corporate identity, design elements, and any other distinctive characteristics of the business is permitted exclusively following prior written authorization from ALOHA SUNSET.

Educational material provided within seminars, training programs, or through ALOHA SUNSET Academy is intended exclusively for the personal use of participants and may not be copied, reproduced, distributed, photographed, recorded, filmed, resold, or otherwise used or exploited without the prior written permission of ALOHA SUNSET.

Participation in educational programs of ALOHA SUNSET Academy does not grant participants the right to use, reproduce, or teach the educational material, methodology, protocols, procedures, or educational structure of ALOHA SUNSET as their own educational program, unless a relevant written agreement or authorization has been previously provided by ALOHA SUNSET.

ALOHA SUNSET reserves the right to use photographic and audiovisual material created within the operation of the business, exclusively in accordance with the consent provided by the customer or model and according to the applicable Privacy Policy and relevant consent forms.

ALOHA SUNSET retains all legal rights to protect its intellectual and industrial property and reserves the right to exercise any legal remedies in the event of unauthorized use of its content.

16. Website Content & Accuracy of Information

ALOHA SUNSET makes every reasonable effort to ensure that the content of its website, application (App), and any other official digital channel is accurate, complete, and continuously updated.

However, there may be unintentional typographical, technical, or photographic errors, delays in updating information, or other inaccuracies. ALOHA SUNSET reserves the right to correct, update, modify, or remove any content at any time and without prior notice, whenever deemed necessary.

Photographs, videos, and any visual material presented on the website are provided for informational and indicative purposes only. Although every effort is made to represent services, products, and results with the greatest possible accuracy, variations may occur due to the personalized nature of services, the individual characteristics of each customer, shooting conditions, or display differences across devices.

Information provided regarding services, products, application techniques, indications, contraindications, or expected results is intended solely for informational purposes and does not replace personalized assessment, consultation, or the professional judgment of the ALOHA SUNSET team before the provision of any service.

The suitability of each service is always evaluated based on the needs, history, condition, and individual characteristics of each customer. For this reason, ALOHA SUNSET reserves the right to recommend a different service, modify the proposed treatment plan, or refuse the provision of a service when deemed necessary for reasons of safety, health, professional ethics, or to ensure the best possible result.

17. Limitation of Liability

ALOHA SUNSET makes every reasonable effort to provide safe, high-quality, and professional services in accordance with applicable professional standards, professional ethics, and applicable legislation.

However, ALOHA SUNSET shall not be liable for any direct or indirect damage, loss, or burden arising from circumstances beyond its reasonable control or resulting from incomplete, inaccurate, or outdated information provided by the customer.

In particular, ALOHA SUNSET shall not be responsible for consequences that may arise when the customer:

  • fails to disclose allergies, medical conditions, medication, or any other information that may affect the safe provision of the service,
  • conceals or provides inaccurate information regarding their health condition,
  • fails to complete or sign the required consent forms or medical history documents,
  • fails to follow preparation or aftercare instructions before or after the service,
  • does not comply with the instructions provided by the ALOHA SUNSET team.

ALOHA SUNSET does not guarantee that the result of each service will be exactly the same for all customers, as outcomes may be affected by factors such as individual characteristics, the condition of the skin, nails, or hair, compliance with care instructions, as well as other factors that cannot reasonably be predicted or controlled.

For services requiring the completion of special consent forms, medical history forms, or other relevant documents, the customer is responsible for the completeness, accuracy, and truthfulness of the information provided. ALOHA SUNSET relies on this information to assess the suitability of the service and shall not be liable for consequences arising from incomplete, inaccurate, or false statements, or from failure to disclose essential information related to health, safety, or any other factor that may affect the safe provision of the service.

The liability of ALOHA SUNSET is strictly limited to providing the agreed services with professionalism, in accordance with the quality standards of the business and applicable legislation.

Nothing in these General Terms of Use & Transactions limits or excludes liability that, under applicable law, cannot legally be limited or excluded.

18. Third-Party Links

The ALOHA SUNSET website may include links to third-party websites, applications, platforms, or services, exclusively for the convenience and better service of users.

These links are provided for informational or functional purposes only and do not constitute approval, adoption, or acceptance by ALOHA SUNSET of the content, services, or policies of the respective third parties.

ALOHA SUNSET does not control the content, operation, availability, security, or personal data protection policies of third-party websites or services and shall not be responsible for any damage, loss, or consequence that may arise from access to or use of them.

Users are advised to review the terms of use and privacy policies of each third-party website or service before using it.

The use of any third-party website or service is carried out exclusively at the user's own responsibility.

19. Privacy Policy

ALOHA SUNSET respects and protects the privacy of its users and customers and processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), Greek Law 4624/2019, the Decisions, Guidelines, and Opinions of the Hellenic Data Protection Authority, as well as applicable national and European legislation and case law regarding data protection (hereinafter referred to as the “Applicable Legislation”).

The collection, use, storage, processing, and protection of personal data are governed by the Privacy Policy of ALOHA SUNSET, which forms an integral part of these General Terms of Use & Transactions and is available through the business website.

By using the website or services of ALOHA SUNSET, the user acknowledges that they have been informed about the Privacy Policy and recognizes that the processing of their personal data is carried out according to the terms described therein.

For any information regarding the processing of personal data or the exercise of rights provided under applicable legislation, users may contact ALOHA SUNSET through the contact details provided on the website.

20. Cookies Policy

The ALOHA SUNSET website uses cookies and similar technologies for the proper operation of the website, improving user experience, analysing website traffic, and providing personalised content or services where applicable.

Cookies are small text files stored on the user's device while browsing the website and allow the recognition of certain information related to the use of the website.

The use of strictly necessary cookies is required for the operation of the website. For the use of optional cookies, such as analytics, functionality, or advertising targeting cookies, user consent is requested where required by applicable legislation.

Users may manage or withdraw their cookie preferences at any time through the relevant cookie management mechanism available on the website or through their browser settings. Disabling certain cookies may affect the functionality or user experience of the website.

More information regarding the cookies used, processing purposes, retention periods, and users’ rights is provided in the detailed Cookies Policy of ALOHA SUNSET, which forms an integral part of these General Terms of Use & Transactions.

21. Amendments to the Terms of Use & Transactions

ALOHA SUNSET reserves the right to modify, update, or revise these General Terms of Use & Transactions at any time when deemed necessary, particularly due to changes in legislation, business operations, provided services, technological developments, or any other reasonable cause.

Any amendment shall become effective from the date of its publication on the ALOHA SUNSET website, unless otherwise specified in the relevant announcement or required differently by applicable legislation.

Users and customers are responsible for periodically reviewing the latest version of these Terms. Continued use of the website, the application (App), or the services of ALOHA SUNSET after the publication of amended Terms constitutes acceptance of such amendments.

If any provision of these Terms is deemed invalid, unenforceable, or ineffective, the validity and enforceability of the remaining provisions shall not be affected and shall remain in full force and effect to the maximum extent permitted by applicable law.

22. Applicable Law & Jurisdiction

These General Terms of Use & Transactions shall be governed by and interpreted in accordance with Greek law, as well as applicable European Union law where applicable.

ALOHA SUNSET and the user shall make every reasonable effort to resolve amicably and out of court any dispute that may arise from the use of the website, the services, or the transactions of the business.

If an out-of-court settlement cannot be achieved, the competent courts for resolving any dispute shall be the courts of Athens, unless mandatory provisions of law provide otherwise.

No provision of these General Terms of Use & Transactions limits the rights granted to consumers under applicable Greek and European legislation.

23. Contact

For any information regarding services, bookings, transactions, products, these General Terms of Use & Transactions, or any other matter related to the operation of ALOHA SUNSET, users and customers may contact the business through its official contact details.

ALOHA SUNSET
Address: 85 Vouliagmenis Avenue, City Plaza, Ground Floor, Store 214, Glyfada, Postal Code 16674, Greece
Telephone: +30 210 9690517
Mobile / Viber: +30 695 5464431
E-mail: info@alohasunsetworld.com
Website: www.alohasunsetworld.com

ALOHA SUNSET makes every reasonable effort to respond to user and customer requests as soon as possible, during the business operating days and hours.

Requests relating to specific services, personal data, bookings, complaints, or other specialised matters may be forwarded to the relevant department of ALOHA SUNSET in order to be properly reviewed and answered in the most appropriate manner.